Learning & Development Officer

About BuswaysAt Busways, our core focus is on quality customer service, stakeholder engagement and employee development.For over 80 years, we’ve delivered a professional, reliable standard of service. We currently operate bus service contracts for Transport for NSW in Western Sydney, North Shore and West, Central Coast and North Coast and the South Australian Public Transport Authority in Adelaide’s Outer South.With a team of more than 2,800 people, committed to transporting over 53.7 million passenger journeys each year, we pride ourselves on taking a proactive approach to public transport delivery to ensure that the customer journey is seamless as possible.About the OpportunityWe have a vacancy for a dynamic and motivated Learning and Development Officer to join our team in working across our Region 7 depots (Ryde and Willoughby). This is an exciting opportunity to join both a growing department and a growing company. You will be given in the opportunity to grow, develop and to take on more responsibility.You will be working in a fast paced and energetic environment that will encourage you to be a conceptual and creative thinker within the team.Role ResponsibilitiesReporting directly to the Learning & Development Manager - Driver Training, you will be responsible for the training and assessment of employees focusing on classroom training, driving skills and assessing potential employees. The main duties of the role include but are not limited to:Developing and maintaining constructive working relationships with management and staffAssessing and coaching new and existing employees in on-road driving skills, customer service, workplace safety and ticket machine usageFacilitating effective, interactive group training by creating a positive learning environmentConducting technical training in on road driving skills, vehicle and route familiarisation with positive outcomes for learnersCarrying out coaching sessions and refresher training in technical driving skillsMaintaining currency of knowledge on all policies, procedures and legal requirements as well as maintaining a best practice approachManaging your own daily schedule to ensure all training activities and assessments are completedResearching and utilising new learning and development content, methods and materials for trainingWorking both autonomously and within a team environment to achieve KPI’s and excellent training outcomesRequired qualifications & skillsCertificate IV in Training and Assessment (highly regarded) or willingness to obtainCurrent NSW Drivers' Authority or willingness to obtainCurrent Drivers Licence (HR class minimum)Proficient in Microsoft Office 365 suiteStrong communication, interpersonal and problem solving skillsPossess the ability to learn and understand material quickly in order to facilitate training sessionsDemonstrate a keen eye for detail, meticulous with paperwork and the ability to maintain focus under pressurePossess a demonstrated ability in successfully engaging learner groups using interactive and interesting techniques Intermediate computer skillsWillingness to adapt in a changing environmentMust be an Australian Citizen or Permanent Resident The following would be considered an advantageCurrent RMS Driver Instructor accreditation for MR class or higherWillingness to travel between Busways existing depots within NSW and SAGreat work environmentJoin a fun, friendly team in a supportive work environment where creative opportunities are plentiful and rewarding. We are a team that gets the job done, where no task is too big or small. We are collaborative within our team and across the organisation, while also working independently to contribute our unique skills and capabilities.We care about our people and encourage employees to learn and develop, as well as offering great employee benefits including:Fitness Passport, a great scheme allowing you and your family to access multiple pools and fitness facilities around Sydney and regional NSW all under one competitive membership fee Employee Assistance Program by Telus Health, giving you and your family access to an independent organisation that provides a broad range of personal support servicesCareer development opportunities availableApply nowIf you believe this is the perfect role for you, please apply by submitting a resume and a cover letter that specifically addresses your skills and experience in relation to the role, duties and required skill-set. Individual applications will be processed as soon as they are received so if this position is for you, apply today!Busways is an Equal Opportunity Employer that is committed to achieving a diverse workforce. We strongly encourage applications from people representing all diversity groups and ages such as Aboriginal and Torres Strait Islander, LGBTIQA+, people with disabilities, religious beliefs and ethnicity.No agency applications please. AUD Ryde 2112

Learning & Development Officer

  • Ryde based, supporting our Ryde and Willoughby depots
  • Heavy vehicle driver training and assessment
  • HR drivers licence essential; Cert IV T&A or willingness to obtain

About Busways

At Busways, our core focus is on quality customer service, stakeholder engagement and employee development.

For over 80 years, we’ve delivered a professional, reliable standard of service. We currently operate bus service contracts for Transport for NSW in Western Sydney, North Shore and West, Central Coast and North Coast and the South Australian Public Transport Authority in Adelaide’s Outer South.

With a team of more than 2,800 people, committed to transporting over 53.7 million passenger journeys each year, we pride ourselves on taking a proactive approach to public transport delivery to ensure that the customer journey is seamless as possible.

About the Opportunity

We have a vacancy for a dynamic and motivated Learning and Development Officer to join our team in working across our Region 7 depots (Ryde and Willoughby). 

This is an exciting opportunity to join both a growing department and a growing company. You will be given in the opportunity to grow, develop and to take on more responsibility.

You will be working in a fast paced and energetic environment that will encourage you to be a conceptual and creative thinker within the team.

Role Responsibilities

Reporting directly to the Learning & Development Manager - Driver Training, you will be responsible for the training and assessment of employees focusing on classroom training, driving skills and assessing potential employees. The main duties of the role include but are not limited to:

  • Developing and maintaining constructive working relationships with management and staff
  • Assessing and coaching new and existing employees in on-road driving skills, customer service, workplace safety and ticket machine usage
  • Facilitating effective, interactive group training by creating a positive learning environment
  • Conducting technical training in on road driving skills, vehicle and route familiarisation with positive outcomes for learners
  • Carrying out coaching sessions and refresher training in technical driving skills
  • Maintaining currency of knowledge on all policies, procedures and legal requirements as well as maintaining a best practice approach
  • Managing your own daily schedule to ensure all training activities and assessments are completed
  • Researching and utilising new learning and development content, methods and materials for training
  • Working both autonomously and within a team environment to achieve KPI’s and excellent training outcomes

Required qualifications & skills

  • Certificate IV in Training and Assessment (highly regarded) or willingness to obtain
  • Current NSW Drivers' Authority or willingness to obtain
  • Current Drivers Licence (HR class minimum)
  • Proficient in Microsoft Office 365 suite
  • Strong communication, interpersonal and problem solving skills
  • Possess the ability to learn and understand material quickly in order to facilitate training sessions
  • Demonstrate a keen eye for detail, meticulous with paperwork and the ability to maintain focus under pressure
  • Possess a demonstrated ability in successfully engaging learner groups using interactive and interesting techniques Intermediate computer skills
  • Willingness to adapt in a changing environment
  • Must be an Australian Citizen or Permanent Resident 

The following would be considered an advantage

  • Current RMS Driver Instructor accreditation for MR class or higher
  • Willingness to travel between Busways existing depots within NSW and SA

Great work environment

Join a fun, friendly team in a supportive work environment where creative opportunities are plentiful and rewarding. We are a team that gets the job done, where no task is too big or small. We are collaborative within our team and across the organisation, while also working independently to contribute our unique skills and capabilities.

We care about our people and encourage employees to learn and develop, as well as offering great employee benefits including:

  • Fitness Passport, a great scheme allowing you and your family to access multiple pools and fitness facilities around Sydney and regional NSW all under one competitive membership fee 
  • Employee Assistance Program by Telus Health, giving you and your family access to an independent organisation that provides a broad range of personal support services
  • Career development opportunities available

Apply now

If you believe this is the perfect role for you, please apply by submitting a resume and a cover letter that specifically addresses your skills and experience in relation to the role, duties and required skill-set. Individual applications will be processed as soon as they are received so if this position is for you, apply today!

Busways is an Equal Opportunity Employer that is committed to achieving a diverse workforce. We strongly encourage applications from people representing all diversity groups and ages such as Aboriginal and Torres Strait Islander, LGBTIQA+, people with disabilities, religious beliefs and ethnicity.

No agency applications please.

  • Posted Date 03 Jun 2024
  • Location Ryde
    NSW / Australia
  • Industry Education & Training
  • Job Type Full Time
  • Salary Up to 75K plus super