Customer Feedback & Investigations Officer

Ready for your next opportunity? Bring your investigative skills, admin expertise and customer service skills to Busways' Gosford Depot! We’re looking for a motivated professional who can provide outstanding support, ensuring every customer feels heard and valued. Your investigations have the chance to make a key difference in the community and better someone’s day!  What You’ll Be Doing:Deliver excellent customer service by phone and emailInvestigate and resolve customer complaints with care and professionalismMaintain detailed and accurate records in our systemsEnsure timely, high-quality responses that meet Busways’ commitmentsWhat You’ll Bring:Strong verbal and written communication skillsSomeone who is calm under pressure, positive, patient, and has a professional approach to customer interactionsExcellent attention to detail and organisationConfident computer skills with MS Office and ability to learn new systemsAbility to work 8-hour shifts between 8am – 5pm on weekdaysCurrent unrestricted Australian driver’s licenceFull Australian working rightsWhat We Offer You:At Busways, we don’t just transport people – we care about every part of the journey.You’ll be part of a supportive, collaborative team in a modern office environment with great benefitsCareer growth opportunitiesDirect access to senior executives influencing major commercial decisionsA supportive team culture with regular lunches and social eventsEmployee Referral Program – generous cash bonusesFree secure on-site parkingFitness Passport – discounted access to multiple fitness facilitiesConfidential support via Telus Health’s Employee Assistance ProgramWho We Are:For over 80 years, Busways has proudly delivered reliable, safe, and high-quality bus services across NSW and South Australia. With a team of 2,800+ people, we’re committed to ensuring every journey is a positive experience, transporting over 53 million passengers annually.How to Apply:Think this sounds like your perfect fit? Please apply via the Apply button. This ad will expire on 08/09/2025. All applicants will receive an outcome via email. Please include the following in your application:A cover letter telling us who you are and why you’d be a great fit for this role!A current resume detailing your experience.Please Note: The successful applicant will be offered an initial 12 month fixed-term contract with the intention of then becoming a permanent employee. This is part of Busways hiring policy for all admin roles. Our rate of conversion to permanent positions is over 90%.Questions? Contact our Recruitment Team on 02 9497 1800 or recruitment@busways.com.au.Busways is an Equal Opportunity Employer. We encourage applications from all individuals, including Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.No agency applications, please.  AUD Kincumber 2251

Customer Feedback & Investigations Officer

Ready for your next opportunity? Bring your investigative skills, admin expertise and customer service skills to Busways' Gosford Depot! We’re looking for a motivated professional who can provide outstanding support, ensuring every customer feels heard and valued. Your investigations have the chance to make a key difference in the community and better someone’s day!  

What You’ll Be Doing:

  • Deliver excellent customer service by phone and email
  • Investigate and resolve customer complaints with care and professionalism
  • Maintain detailed and accurate records in our systems
  • Ensure timely, high-quality responses that meet Busways’ commitments

What You’ll Bring:

  • Strong verbal and written communication skills
  • Someone who is calm under pressure, positive, patient, and has a professional approach to customer interactions
  • Excellent attention to detail and organisation
  • Confident computer skills with MS Office and ability to learn new systems
  • Ability to work 8-hour shifts between 8am – 5pm on weekdays
  • Current unrestricted Australian driver’s licence
  • Full Australian working rights

What We Offer You:

  • At Busways, we don’t just transport people – we care about every part of the journey.
  • You’ll be part of a supportive, collaborative team in a modern office environment with great benefits
  • Career growth opportunities
  • Direct access to senior executives influencing major commercial decisions
  • A supportive team culture with regular lunches and social events
  • Employee Referral Program – generous cash bonuses
  • Free secure on-site parking
  • Fitness Passport – discounted access to multiple fitness facilities
  • Confidential support via Telus Health’s Employee Assistance Program

Who We Are:
For over 80 years, Busways has proudly delivered reliable, safe, and high-quality bus services across NSW and South Australia. With a team of 2,800+ people, we’re committed to ensuring every journey is a positive experience, transporting over 53 million passengers annually.

How to Apply:
Think this sounds like your perfect fit? Please apply via the Apply button. This ad will expire on 08/09/2025. All applicants will receive an outcome via email. Please include the following in your application:

  • A cover letter telling us who you are and why you’d be a great fit for this role!
  • A current resume detailing your experience.

Please Note: The successful applicant will be offered an initial 12 month fixed-term contract with the intention of then becoming a permanent employee. This is part of Busways hiring policy for all admin roles. Our rate of conversion to permanent positions is over 90%.

Questions? Contact our Recruitment Team on 02 9497 1800 or recruitment@busways.com.au.

Busways is an Equal Opportunity Employer. We encourage applications from all individuals, including Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.

No agency applications, please.

 

  • Posted Date 08 Aug 2025
  • Location Kincumber
    NSW / Australia
  • Industry Trades & Services
  • Job Type Full Time
  • Salary Not provided