Communications & Engagement Officer

Ready for your next opportunity? Help create safer journeys and stronger communities at Busways - you’ll play a meaningful role in connecting communities, delivering important customer information, and managing education programs that make public transport safer and more accessible for everyone.

We’re looking for a Communications & Engagement Officer to bring campaigns and community initiatives to life!  

What you’ll be doing:
This is a varied, hands-on role where you’ll work across communications campaigns and community engagement programs that reach thousands of people every day. 

You will:

• Deliver communications and engagement campaigns, including service updates and passenger education
• Coordinate community outreach programs such as school education and travel training initiatives
• Build strong relationships with schools, councils and community partners
• Manage sponsorships and community initiatives
• Create clear, engaging content across digital and print channels 

What You’ll Bring:

• Minimum of 2 years’ experience in a similar role or equivalent tertiary qualifications
• Strong writing skills and attention to detail
• Experience or interest in AI, digital content, social media or campaigns
• Demonstrated experience managing multiple priorities and deadlines
• The ability to communicate with and work effectively with people of all levels
• A can-do attitude and a genuine interest in community-focused work
• Must be an Australian citizen or have full working rights in Australia

What we offer you:

At Busways, we don’t just transport people - we care about every part of the journey. You’ll be part of a supportive, collaborative team in a modern office environment with great benefits, including:

• Career growth opportunities
• Flexible work - up to two working from home days + flexible start/finish times
• A supportive team culture with regular lunches and social events
• Employee Referral Program - generous cash bonuses
• Modern offices with communal kitchen, outdoor space, fresh fruit & quality coffee
• Free secure on-site parking
• Free staff shuttle from Central Coast & Blacktown
• Fitness Passport - discounted access to multiple fitness facilities
• Confidential support via Telus Health’s Employee Assistance Program
• Office Lunch Club - quality discounted meals made easy  

Who We Are:
Busways is Australia’s largest bus operator proudly delivering high-quality public transport bus services across NSW and South Australia. With a team of 2,800+ people, we’re committed to ensuring every journey is a positive experience, transporting over 47 million passengers annually. 

How to Apply:
Think this sounds like your perfect fit? Please apply via the Apply button. This ad will expire on 07/05/2026. All applicants will receive an outcome via email. Please include the following in your application:

• A cover letter telling us who you are and why you’d be a great fit for this role!
• A current resume detailing your experience.  

Please Note: The successful applicant will be offered an initial 12 month fixed-term contract with the intention of then becoming a permanent employee. This is part of Busways hiring policy for all admin roles. Our rate of conversion to permanent positions is over 90%.

Questions? Contact our Recruitment Team on 02 9497 1800 or recruitment@busways.com.au.

Busways is an Equal Opportunity Employer. We encourage applications from all individuals, including Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.