Communications Officer

Ready for your next opportunity? Bring your strategic and storytelling communications support for business strategy to Busways’ Pymble Head Office as a Communications Officer!

What You’ll Be Doing:  
In this varied role, you’ll: 

• Lead and deliver strategic communications and storytelling to support business objectives, brand reputation, and key initiatives
• Manage media relations, PR activity, crisis/issues management, and proactive storytelling across all major channels
• Plan, create and oversee a 12-month content and social media calendar across digital, print, and internal platforms
• Provide high-level communications advice, research industry trends, and identify emerging opportunities
• Collaborate closely with marketing, design, and internal stakeholders to deliver campaigns on time and within budget
• Build strong internal and external relationships while championing Busways’ values, brand standards, and culture

What You’ll Bring:  

• Tertiary qualifications in communications, public relations or a related field, with 4+ years’ experience in a similar role
• A solid understanding of public transport operations, customer behaviour, service reliability and the regulatory environment affecting bus networks
• Proven expertise in media relations, issues management, social media strategy, and content calendar management
• Strong strategic communications capability with demonstrated experience delivering high-impact campaigns
• The ability to respond quickly and calmly to urgent operational or safety incidents, working alongside operations, depot teams, and leadership to provide accurate, timely updates
• A strong understanding of the political and community landscape affecting public transport, with an ability to navigate government priorities, community expectations, and contractual obligations
• Exceptional writing skills across a wide range of formats including digital, media, thought leadership and marketing content
• Highly organised with the ability to manage multiple priorities, meet deadlines, and maintain exceptional attention to detail
• Strong stakeholder engagement skills, advanced computer literacy, and the legal right to work in Australia with a current driver’s licence

• Fitness Passport – discounted access to multiple fitness facilities
• Office Lunch Club – discounted meals
• Free staff shuttle from the Central Coast and Blacktown depots
• Employee Assistance Program for you and your family
• Career progression opportunities and full training
• Free secure on-site parking
• Employee referral bonuses & tax-effective salary packaging options 

Who We Are:  
For over 80 years, Busways has proudly delivered reliable, safe, and high-quality bus services across NSW and South Australia. With a team of 2,800+ people, we’re committed to ensuring every journey is a positive experience, transporting over 53 million passengers annually. 

How to Apply:  
Think this sounds like your perfect fit? Please apply via the Apply button. This ad will expire on 12/01/2026. All applicants will receive an outcome via email. Please include the following in your application:  

• A cover letter telling us who you are and why you’d be a great fit for this role!  

• A current resume detailing your experience.  

Please Note: The successful applicant will be offered an initial 12 month fixed-term contract with the intention of then becoming a permanent employee. This is part of Busways hiring policy for all admin roles. Our rate of conversion to permanent positions is over 90%.    

📞 Questions? Please reach out to the recruiter assigned to this position! All application will be personally reviewed by one of our Talent Acquisition team members.  

Busways is an Equal Opportunity Employer. We encourage applications from all individuals, including Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.  

No agency applications, please.