Operations Manager – Grafton Depot

About UsBusways is Australia's largest privately owned bus operator, providing services across NSW, including Western Sydney, North Shore and West, Central Coast and the Mid-North Coast, and in South Australia. Over the past 80 years we have developed a passionate and engaging brand in the transport sector and are one of the most well-known bus passenger transport operators in our operating regions.With a team of more than 2,600 people, committed to transporting over 60 million passengers each year, we pride ourselves on taking a proactive approach to public transport delivery to ensure the customer's journey is as seamless as possible.About the roleWe currently have an exciting opportunity for an Operations Manager to lead our Grafton depot with the support of our existing staff.You will be responsible for the efficient management and operation of bus services from the depot, ensuring compliance with both internal and contractual performance standards.Reporting to the Service Delivery Manager - NSW North Coast, you will play a key role in supporting our Service Delivery objectives to achieve our vision of being Australia's leading public transport company - the first choice for our clients, customers and employees.If you have a proven track record in managing teams (preference in transport and logistics) with a focus on service delivery, possess strong people management skills and you are looking for your next challenge, then this role could be for you! Role responsibilities:This role will have overall responsibility for the daily service delivery requirements, with a key focus on our depot and its people. This includes, but not limited to:Taking a hands-on approach to handling all daily operations of a bus depot such as employee dispatch, payroll, rostering etc.Maintaining effective recruitment & selection to ensure a full complement of drivers and administration staffLeading the implementation of company-wide systems and processes.Ensuring compliance with internal and contractual performance standards and meeting KPI’s.Auditing and ensuring that all Service Delivery related reports are being properly investigated and actioned.Coaching team members and developing their performance, offering feedback and demonstrating the desired skills and expected work ethic within your team.Providing after hours support to key personnel and emergency servicesManaging relationships and communication with external stakeholders such as schools, local authorities and key community groups.Ensuring adherence to Workplace Health and Safety legislationQuality Assurance standards are maintained. To be successful in this role, you must have:Demonstrated experience in leadership with a focus on employee engagement and motivation.Strong writing and document management skillsStrong communication and interpersonal skillsStrong ability to plan, prioritise and meet deadlinesA sound understanding of WHS regulations and practicesA positive attitude and willingness to learnExperience in the transport service industry or a similar related field (desirable)A high level of knowledge of the Grafton areaIntermediate, practical knowledge of Microsoft 365 suiteNSW drivers licencePermanent Residency or Australian CitizenshipYour applicationIf you believe this is the perfect role for you, please apply by submitting a resume and a cover letter that specifically addresses your skills and experience in relation to the role, duties and required skillset. Individual applications will be processed as soon as they are received so if this position is for you, apply today!Busways is an Equal Opportunity Employer that is committed to achieving a diverse workforce. We strongly encourage applications from people representing all diversity groups and ages such as Aboriginal and Torres Strait Islander, LGBTIQ+, people with disabilities, religious beliefs and ethnicity. 60000 AUD Grafton 2460