Marketing & Engagement Officer

The opportunityStart 2022 off with a great new role in marketing! We have a full-time opportunity for an organised and motivated marketing professional to join our national marketing team located in Pymble. This is an exciting opportunity to grow and develop your career in a friendly team environment and an expanding company.Reporting to the Marketing Manager, this full-time role offers you a broad scope of responsibilities. You will lead our important community education and outreach programs and help execute our national marketing strategy. Your role will be to support (and sometimes take the lead) on a range of marketing, communications, education and engagement programs and campaigns to grow patronage and improve customer experience.You are friendly with a very positive attitude, have a love of writing for print and digital channels, have creative flare with great attention to detail and strong coordination and negotiation skills. You know how to prioritise work and have willingness to learn.  You willingly complete marketing administrative tasks and roll up your sleeves to help others.About the TeamYou will be joining a busy marketing team that works hard but has fun while doing it. We support each other by constantly having each other’s backs and helping where we can. We are a team that gets the job done, where no task is too small. We are self-driven and also work collaboratively. We believe that every single person in our team contributes in some way to the journey experience for our customers, no matter how indirectly - what you will do in this role will have some impact down the line to the customer.About youYou love to write with the audience in mind, thrive on positively managing programs and campaigns and are motivated by achieving results. You impress with your warm, caring and mature approach.  You are an energetic, proactive, results-driven individual with highly developed communication skills and a strong work ethic. Ideally you have experience in delivering school or community engagement/education programs as well as marketing campaigns to achieve results.This position will be pivotal in achieving marketing goals during an exciting time of brand revitalisation and growth, so the ability to work closely within a small team, drive projects forward and bring stakeholders along for the journey is necessary.About the roleIn the marketing team, your top priority is to ensure community and customers are informed and educated and your campaigns contribute to building our brand. This is a varied, challenging and rewarding role where you can contribute your ideas and see projects come to life, working with a high performing team.Key responsibilities include but are not limited to:Manage, coordinate and improve our community education programsConsulting with stakeholders with confidence and maturityDevelop and implement marketing campaignsResearch to support marketing activitiesWrite and create print and digital marketing materialMaintain and update web contentKeep the customer at the forefront of everything you doWork closely with our inhouse visual communications team on video and designAssist in planning and running eventsMaintain up-to-date, correct, and accurate program and contact recordsQuality proofreading of marketing collateralSupport the marketing teamThe role will vary with a range of duties and tasks, and we are looking for someone who is super organised and can bring fresh ideas. We strive to be a close, collaborative, high performing team who bounce off each other. CriteriaThe ideal candidate will have tertiary qualifications in marketing or communications, a minimum of 4 years’ experience in a similar role and be able to demonstrate the following:Exceptional organisation, multi-tasking, and time management skillsCan-do attitude and willingness to take ownership and responsibilityStrong interpersonal skills, and track record as a team player with a positive attitude and desire to learnGreat communication and influencing skills, with the ability to build effective relationships with internal and external stakeholdersSense of urgency and ability to prioritise your own work to reach deadlinesAbility to own a project, work it through to completion and work on multiple projects concurrentlyYou can hit the ground running and adapt to changes in directionExcellent writing skills for the range of marketing channels, with understanding of audience and channelsSocial media savvy with proven social media content development skillsAttention to detail and accuracy is a mustTenacity, resilience, strong work ethic, initiative and take pride in your contributionStrong analytical skills and computer literacy including confidence using Microsoft Office at an intermediate levelBachelor’s Degree in marketing, communications or similarNSW drivers licencePermanent Residency or Australian CitizenshipA great work environmentJoin a fun, friendly marketing team in a supportive work environment where you receive continuous support and help. We are a group of passionate marketing, brand, communications, customer experience and community insights specialists who have the customer at the heart of all that we do. Our team is responsible for leading Busways’ brand and customer information strategies, engaging the broader community and encouraging more people to leave the car at home and travel via public transport. We care about our people and encourage employees to learn and develop, as well as offering great employee benefits. About BuswaysBusways is a leading multi-state passenger transport provider. Our team of over 2,600 employees operates thousands of school and charter services throughout Sydney, regional NSW and Adelaide, carrying over 26 million passengers on a Busways journey every year.Over the past 79 years we have developed a passionate and engaging reputation in the transport sector and are one of the most well-known bus passenger transport operators in our operating regions. We pride ourselves on creating good customer experience and taking a proactive approach to public transport delivery, ensuring our customers' journeys are as seamless as possible. Busways’ customer commitment is to provide a service that makes customers feel safe, welcome, comfortable and impressed every time they travel with us.If this sounds like you, please submit your resume online by following the prompts as soon as practical. Individual applications will be processed as soon as they are received so if this position is for you, apply today!Busways is an Equal Opportunity Employer committed to achieving a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.  60000 AUD Pymble 2073