About the OpportunityWe are currently looking for 2x self-motivated individuals to join our growing Service Delivery team as Bus Marshalls within our Ryde and Willoughby depots. The role will be on a part-time basis and will support the delivery of bus services at key transit stops within Sydney CBD, 3:00pm and 7:00pm Monday to Friday.This is an exciting opportunity to join a Service Delivery team within a growing company and a supportive, friendly team environment. Experience in a similar role and environment is preferred but not necessary as we are willing to train and develop the right individuals for the position.About UsBusways is Australia’s largest privately owned bus operator, providing services across NSW, including Western Sydney, North Shore and West, Central Coast and the Mid-North Coast, and in South Australia. Over the past 79 years we have developed a passionate and engaging brand in the transport sector and are one of the most well-known bus passenger transport operators in our operating regions.With a team of more than 2,600 people, committed to transporting over 60 million passengers each year, we pride ourselves on taking a proactive approach to public transport delivery to ensure the customer’s journey is as seamless as possible.The RoleReporting to the Operations Manager, this role requires you to have a mature and professional approach with excellent communication skills and a passion for customer service. Your main duties will include:Acting as transport ambassadorsEnsuring the safety of customers boarding via the rear doorsAssisting drivers to perform their role safelyProviding transport information (for all modes) to customersGeneral management of the Transit Stop areaProviding support during disruption events if requiredProvide Customer Service and assistance within the transport networkUnderstanding the transport system and key routes in and out of the CBDMonitoring traffic and services and reporting issues to OCCReporting of incidents live and post shiftRecord timing and loading checks during an eventThe successful applicant will possessIdeally you can show your results from a previous customer service role, however if you have good admin and computer skills and are tenacious, grounded, passionate, emotionally mature and eager, with a desire to do your best work every day, you will receive full training and mentoring and the opportunity to gain a customer service qualification.You are passionate about public transport and customer serviceYou are familiar with the transport network or a quick learnerYou are a great communicator who is warm and confident when dealing with the publicYou’re polite, understanding, patient and able to calm troubled waters You are a positive "people person" You are reliable, consistent, adaptable and take pride in your contribution You are a quick learner, who learns from mistakes and seeks to do better every day You can adapt quickly in a fast-paced and changing environment You are a Permanent Resident or Australian Citizen What we can offer you?We’re a family run company with a community feel. We are constantly evolving and challenging the notion of how we can do things better. Not only do we have a great working culture but also we have a range of staff perks available to our team members.Your applicationIf you believe this is the perfect role for you, please apply by submitting a resume and a cover letter that specifically addresses your skills and experience in relation to the role, duties and required skillset. Individual applications will be processed as soon as they are received so if this position is for you, apply today!Busways is an Equal Opportunity Employer committed to achieving a diverse workforce. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.
AUD
Ryde
2112
